Safety at Ride
Care for the journey.
Respect for each other.
Ride’s launch planning includes driver eligibility, useful trip information and ways for riders and drivers to raise concerns.
This is our intended approach. Public trips have not launched, and final service processes and features will be confirmed before launch.
A considered approach,
on both sides.
Technology can support informed decisions. It does not eliminate every risk associated with travel.
Eligibility before participation
Drivers and vehicles will need to meet applicable eligibility and regulatory requirements before participating in the public platform.
Information for your trip
The planned rider experience includes relevant driver, vehicle and trip information to help riders check their booking before travelling.
A way to raise concerns
Ride intends to provide support and incident reporting processes. Confirmed channels and how concerns are handled will be explained before launch.
Shared expectations
A respectful
space to travel.
Our intended community expectations centre on respectful behaviour, lawful conduct and consideration for the people travelling with you.
Contact Ride about a concernRespect people
Riders and drivers should treat each other with dignity. Discrimination, harassment, threats and abusive behaviour have no place in our intended community.
Make informed decisions
Check relevant trip and vehicle details, follow road rules and seatbelt requirements, and seek appropriate help if you feel at risk.
Protect personal information
Share information thoughtfully and use the appropriate contact channel for questions or concerns. Our public website does not request identity documents or payment details.
Help & emergencies
Know where
to get help.
For immediate danger or an emergency, call Triple Zero (000). Ride is not an emergency response provider.
For questions or concerns about Ride before launch, email support@ridemobility.com.au. The email channel is not an emergency service.
No round-the-clock monitoring, specific response time, insurance coverage or safety outcome is promised on this page. Details of live-service support and safety processes must be confirmed before public launch.
Contact & supportHave a safety question?
Contact Ride with questions about our intended approach or to raise a concern.